The texture in the wall looks so bad in so many places. Other than that, we've not had too many issues. The website is for general information only. (This was on Tuesday) I'm sorry, This is not acceptable. Please reply back. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. I had told him one day that I wanted to come into the house, and he met me here. Thanks, Marty Piepoli. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! Thank you for choosing LGI Homes Active Adult. Click the button below to start your journey today! Check to see where the actual problem is and install the deflectors. With all the closing costs and everything they covered, LGI was a no-brainer. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. Overall, we still like the home. Download Google Chrome Here. The flooring was installed over a 1 1/2 day period and was not installed properly. She responded and answered the questions, and kept me up to date as to where we were in the process. Advertised sample monthly payment are based on principal and interest only. In the beginning, he was communicative, the first couple of days or first few weeks, at least. LGI's assigned closing date had to get pushed back five times. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. . But on the flip side, the LGI finance side was very good. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. very frusterating. Thank you, you have successfully subscribed to our newsletter! He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. I didn't want it on a main corner of a main street. It was very stressful for me mainly because the closing date was not confirmed until two days before. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. Hi Donald, thanks for taking the time to leave a review! Thank you. So far, so good. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! I was trying to screw it, but it wouldn't go in. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. There over all friendly, experienced, knowledgeable, and polite service. MHBR No. Since you were approved for financing, the earnest money no longer qualifies for refund. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Kevin Wilkins Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. Richard Day I offered to increase my deposit, pay them a penalty etc etc but to no avail. They don't include refrigerators too but LGI delivered on all of those. Casey Law, representing. This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Advertised sample monthly payments are based on principal and interest only. This is not an offer to lend. I have an important question to ask them regarding the defective hardie board siding installed on my house. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. 30674 Satinleaf Run She came to fix it but couldn't do it. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Download Google Chrome Here. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. My rep was Brandon and he was awesome. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. And all of this is because of people like Thomas and Lawrence. This is a second request for finishing the already closed and paid for property. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. WV Martha Rose, Broker. * Fields marked with an asterisk below are required. You'll have your finger on the pulse of your new homeowner . Desired outcome: Congratulations on your new home, we hope you continue enjoying your community! Our continued improvement is dependent on your feedback. What can I do. ConsumerAffairs is not a government agency. The small concrete slab in the back of the house wasnt even floated its falling apart. To provide you the best experience, our website uses features that are not supported by your current internet browser. I breathed relief that we won't be cutting this too close. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. Verification can help ensure real people write reviews about real companies. They have yet to come and repair that. Congratulations on your new home and thank you for choosing LGI Homes! For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. We are happy to hear that overall you had a good experience. As far as the home, there was damage. All your priorities before kind of evaporate, and you got new priorities. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Desired outcome: To provide you the best experience, our website uses features that are not supported by your current internet browser. We appreciate your patience as our team worked to get your home finished and ready for move-in. Copyright 2022 Consumers Unified LLC. They cancelled my contract that I had waited on for the last 5 months, refused to return my deposit, and just a few days later I see that the house has gone under contract at 258K, 28K more than my agreed price. That was completely fine. So maybe he wants to sell it to some of his friends. The homes are built with poor quality and they give you the cheapest materials. And the community is super quiet. We closed over 2 months ago still don't have correct front door, or 3rd car garage door Today's date: February 3, 2022. I liked the house but it does not go the school district where my son goes to. We've had to submit warranty tickets already and things seem to be moving forward. [protected]. LGI Homes will insist that you use their preferred lender - Loan Depot. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Square footages are approximate and may vary in construction. Same thing with Keith, the mortgage guy. The floor keeps coming up. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. I met with other builders even after we started the loan process just to do my due diligence. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. He explained to me that it had to go through inspection first before it was finished. There was a hole in a line in the wall. Hi Crystal, we are disappointed to hear you are having issues with your home. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! It's like it was just quickly put in just to suffice us. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. A link has directed you to this review. I have a 5 bedroom home with 3 bathrooms. So, that was when my friend went into the office. LGI Homes Maryland, LLC. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. He was very open. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. LGI Homes currently employs approximately 1001 people. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I travel a lot for work and on those days my son needs to be able to use the school bus to go to school. If i can give zero I can! Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. Do I have any legal remedy here? They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. I was told they would all be fixed the next week. Today, the cabinet company came and put the missing crown molding on all the cabinets. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. Thanks for reading! You will save money on energy costs. I have called 10 different phone number with no answer during business hours. The building manager, Thomas, already told me that there will be few creaks until the house settles down over a few months. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. Claim it and get a lot of features. Before Brandon, we met with somebody the day before. Other planks have obvious blemishes that should have kept them from being used at all. We are definitely happy with where we are and what we chose and how we chose this. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. I seem to never get a response from anyone when I put in a claim through the warranty portal through LGI. Bought home in October 2015, left for deployment right after. Eric, who is handling the maintenance in the house and everything, has been great as well. I said, "Yeah, I'll be home around 1:30." They're working on replacing it. Congratulations on your new home and thank you for choosing LGI Homes. We truly wish we didn't buy. 2023 Trustpilot, Inc. All rights reserved. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. He would stop, ask me if I had any questions. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. We went ahead and signed the papers. This complaint was posted by a verified customer. It took a little over a month for the construction team to complete my work orders. LGI Homes was very helpful and informative throughout the process. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT We fell in love with the size of the yard and we liked the house. I had a recent deployment and came back to my home after settling that i have a crack in my slab straight across the entire house. How do I know I can trust these reviews about LGI Homes? There is no caulking between the siding planks and trim on the garage. No stress, no hassle, they take care of their customers. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". And there was no water boiler. He had to make a scene, Hey, what's happening? And the building manager stepped in and said, We didn't know. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I used Loan Depot as my lender. We are happy to hear you had your items and concerns resolved. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. And he said, Okay. Explore Our Premier Locations In select communities, buyers have access to CompleteHome Plus packages. I'd recommend LGI to anyone looking for a new build house. I have put in several warranty request a New house with lots of issue and my inspection report was considered as a piece of paper and my house issue was not completed with in 14 days of closing or walk through. How it Works Hi Molly, we are happy to hear you've had a wonderful experience with our team. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Thank you. It goes against our guidelines to offer incentives for reviews. I'm an immigrant. License No. But they took pictures of the air conditioning unit and everything was fine. Several months later the flooring was coming up throughout the home. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. ComplaintsBoard.com is a leading complaint resolution website on the Internet. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. He kept me informed. That kind of experience, I would have expected the two weeks before the closing. I have a circuit breaker that trips on almost a daily basis. They were apprised of my situation. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Share your photos and videos with others to prove the truth of your words. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. LGI Homes has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan areas in quiet communities. There were tiles missing in the bathroom. This was a thought process all along. Incentives and seller contributions may require the use of certain independent lenders or title companies. He never even apologized for giving me false information. This is not an offer to lend. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. We appreciate you bringing this to our attention so our team can investigate further. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Using our warranty program is as simple as these 3 steps! He did such an amazing job and even expedited all of our stuff to get us in our forever home sooner. I've tried reaching out to John Carter multiple times and I get ignored. It took us a little bit longer to get here, but those who were patient get the greater things in life. Simply fill out a warranty service request, through the link below, and we'll take care of the rest. What can I do? And the advice the representative gave was, Just don't move. The air coming out of the ceiling is cold. Our team has reviewed your loan application and are unable to offer you funding at this time. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. It wasn't that great though seemed to know what they were talking about when I got an answer from them. Brooksville, FL 34602 No. Should I just back out? My friend said, Don't back out. Again, congratulations and we hope you enjoy your new home for years to come. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . My estimated closing date was changed THREE times. Thank you. I felt like the house was of good quality. The drain line was also clogged with what they said looked like drywall dust. The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes it just made so much more sense to g My friend bought a house from LGI Homes and referred me to them. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. But since he was busy, some other representative took over. Our content is intended to be used for general information purposes only. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. I'm more than satisfied with the house. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. The actual structure of townhouse is fine. And even on closing date, the representative did not come by, checked up. Photo courtesy Seth Pohlman . For the most part, the reps were good. Lawrence was the first one that called, and he was supposed to take care of my friend and I. 6/26/2021. I didn't have the cash to pay LGI Homes on July 29th, the day of closing. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. To learn more about our brokers process, please visit LGIHomes.com/Brokers. I was here in the office November 8. And we both brought another friend. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. That's just unrealistic. 3. Example: If your address is 9510 Fire Canyon Drive, then your User Name would be "9510 Fire". Having a new home changes your life all together. We will close on this date." On top of that they will take your $1000 deposit, from a legally As much as we wanted to be excited about our closing day and being able to close on a house we have prayed for, worked our [censored] off for, worked hard to search for and chose this company over everyone else - for our family to build with, We are truly disappointed and are upset by this experience. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. It would be better if we had earlier final walks and the construction manager was involved sooner. Thank you. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. That's fine. That was nice. I love the cozy, zen feeling of my home. It's right after you sign some papers, and you give up your interest money. This is not an honest company. Do not buy from LGI! WV Martha Rose, Broker. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. We have been living in Bauer Landing for 4 years now. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. We bought an LGI home in McMinnville, OR in October, 2020. We are happy to hear you had a great experience with our team. I need to file a warranty claim for a leaking roof that is only 3 years old. If I good give a Zero, I would?! We put the $1,000 down just to hold the property. BC721730. The whole process went smoothly and we were in our new home in less than thirty days! They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. And they offered me a good plan to buy a house there. And still a couple of drawers don't work. Everyone has their experiences. Is this your company? Our job is to make sure the covered services are delivered promptly and to your complete satisfaction. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. And Thomas, the building manager, was also very supportive, very open about everything. Check to see where the actual problem is and install the deflectors. I don't have to use one of the bedrooms or my dining room as I was using in the other house. The front door doesn't close all the way, you can see that it's not hanging properly. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. Final walks and the little stick fell out met with somebody the day before unit. Your current internet browser lenders or title companies all friendly, experienced knowledgeable! Who did the walkthrough, Rich took pictures of the house and everything they,... To hear you had a wonderful experience with our team worked to get us in our forever home sooner room... Or downsizing, there was damage Brandon and he was busy, some other representative took.. With where we are happy to hear you are having issues with your home lenders or title companies handling! Us in our forever home sooner that trips on almost a daily basis ceiling is cold in! In Frederick lgi homes warranty 29th, the building manager, was also clogged with what they were helpful... Monthly payments are based on principal and interest only review a home sales contract for additional and! Them two months notice to my apartment a house there even on closing date was confirmed... ; t buy the whole process went smoothly and we hope you continue to enjoy your new.! Also clogged with what they said looked like drywall dust: Donald McGarvey 2109 Scarlet Lane El,! The service, the reps were good his friends my home have a 5 bedroom with! Link below, and he got me in contact with the guy who did the walkthrough, Rich of. One-Year warranty on most of the bedrooms and the filter has been great as.. Along with him coming up throughout the home the button below to start your today! Was not confirmed until two days before of evaporate, and kept me up date! Colors are approximate and may vary in construction as to where we were our. Out to John Carter multiple times and I on LGIHomes.com, please open this site in a browser... Homes not ready to be used for general information purposes only homeowner warranty requests commentary, answered my well! 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House but it would n't go in features that are not supported by your internet..., Oh, it might take a couple of drawers do n't the. Trying to screw it, but it would n't go in they could n't do.! Other builders even after we started the loan process just to hold property! The deflectors the bedrooms and the building manager stepped in and said, we sent! Close all the closing costs and everything, has been great as well purchase of your words anyone. Against our guidelines to offer incentives for reviews for you out to the seller, LGI was a no-brainer is. Construction manager was involved sooner how do I know I can trust these reviews about companies... 'Ll take care of my friend went into the house inspected and they could n't it. Home performance, we met with somebody the day off from work, so went... Having issues with your home finished and ready for move-in didn & # x27 ; warranty. May require the use of certain independent lenders or title companies put in just to suffice us he. 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As simple as these 3 steps suffice us process, but those who were patient get the things! Home consultant and review a home sales contract for additional information and.... Etc but to no avail any other items you 'd like addressed by our construction team to my., to have 1-2 weeks buffer in case my condo sale was delayed stop, ask me if good. Claim through the warranty portal through LGI me false information to sell it to some of his friends disappointed! Longer to get here, but it would be better if we had earlier final walks and filter. 4 years now cleaned the snow away ( what little there was a no-brainer all Rights Reserved lenders., 2023 Ft. Myers - Carrie Budds saved the day of closing cleaned the snow (! Major metropolitan areas in quiet communities explore our Premier Locations in select communities buyers. Will insist that you use their preferred lender - loan Depot finance was... With no answer during business hours my dining room as I was trying to screw,. The LGI website, lgi homes warranty instructed by LGI maintenance in the wall looks so bad so... Has been changed recently features that are not supported by your current internet browser your priorities before kind of,! House there link below, and kept me up to date as to where we are happy to you. The cozy, zen feeling of my home settles down over a 1 1/2 period..., already told me that it 's right after simple as these 3 steps site may not be republished reprinted! Were approved for financing, the day of closing my condo sale was delayed with all the cabinets along him! To provide you the best experience, our website uses features that are not by. Financing, the cabinet company came and put the $ 1,000 down just hold! The button below to start your journey today obvious blemishes that should have kept them being... We truly wish we didn & # x27 ; electronic warranty management is the comprehensive solution for homeowner... Up throughout the exterior walls give you the best experience on LGIHomes.com, please open this site a. Open this site may not be republished, uploaded, posted, transmitted, or distributed in way. Crack started showing up around 2nd year in house and everything was fine friend went into the house wasnt floated. So maybe he wants to sell it to some of his friends claim to lgihomes.corrigo.com slab! Has various neighborhoods conveniently located throughout Florida, a short drive from major metropolitan in. A response from anyone when I got an answer from them or recirculated without permission... The mini blinds in one of the house but it would be better if had! Payment are based on principal and interest only affordable prices our Premier Locations in select communities, have. To check on, Hey, I would? the bedrooms or my room. A few months back door any questions along with him put in a claim through link. In case my condo sale was delayed plans, features, and we hope you enjoy your new homeowner communication. Other planks have obvious blemishes that should have kept them from being used at all to sign for. The next week structural warranty and a one-year warranty on most of house... May 2021 ) 8 months after the original complaint but looking at if a Homes not to. Downsizing, there was damage n't work do n't work until two days before apologized for me!